We have Intuiface player running on Windows. It runs an experience with videos that play automatically when the scene is entered. I updated to v5.7.1 today and reopened this experience, and now those videos aren’t playing. They are frozen on their first frame. Any ideas? Thanks!
It looks like you will need to get in contact with the support team for this so they can analyze your issue. Could you please open a discussion here: http://support.intuilab.com/discussion/new
If a fix is a little off - here’s a couple things I’ve done to try to make a work around for situations like this:
- Instead of having the scene’s action to play the video - instead, create a toggle button or something else that tells the video to play. Then tell the scene to trigger that button instead. “sometimes” creating a buffer like this can temporarily solve the issue.
- I’ve also run into issues with the video playback on certain scenarios, and was able to temporarily fix it by changing the Show Startup/Last Image property of the video. Switch that to see if it works.
- Lastly, try setting a slight delay from when the scene is entered to when the video is played. Instead of immediately, maybe set "timer has elapsed " to .3 seconds or something, just in case too much is happening at once.
Best of luck.