Video playback issues

Hi everyone!

I hope everyone is healthy…

I’d like to ask your help with a video issue. I set a list of videos in excel with title, thumbnail pictures everything I need, and I set a trigger to when it’s tapped play the selected video. The video pops up, starts, the sound I hear, but the picture disappears. I tried to add one of the videos alone to the scene, it does the same. Why is this and how to fix it?

Thanks in advance! :v:


Hi @Zoltan,

I recommend you to open a ticket to Support.

Kind regards,


Thank you Alex, I changed the media player from VLC to WMP and now it works.