Unable to update player version remotely


Hi all,

I have been unable to remotely update the player version at two different locations this week. In both cases I had “Activate Automatic Player Launch” and “Run the last opened experience” selected and both players were online. After the player would reboot I get a pop-up window with a message saying:

“The item ‘IntuiFacePlayerApp.exe’ that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.”

Is this normal that I can’t remotely update the software version without having to log in and download it manually?

Thanks in advance for your help.



Sorry for the late reply. Have you been able to figure this out?

If not, I encourage you to create a support discussion with our support team here so they can help you investigate this issue.