Unable to update player version remotely

Help from Community
1

Hi all,

I have been unable to remotely update the player version at two different locations this week. In both cases I had “Activate Automatic Player Launch” and “Run the last opened experience” selected and both players were online. After the player would reboot I get a pop-up window with a message saying:

“The item ‘IntuiFacePlayerApp.exe’ that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.”

Is this normal that I can’t remotely update the software version without having to log in and download it manually?

Thanks in advance for your help.

2

Hi,

Sorry for the late reply. Have you been able to figure this out?

If not, I encourage you to create a support discussion with our support team here so they can help you investigate this issue.

Thanks