Stuck on loading media screen

Hey guys, I have created a digital menu for a couple of resturants using templetes. When testing on my computer, everything works great for both Android and PC. However, when transferred to a kiosk machine that runs Android with the IntuiFacePlayer app, there are some issues. I can successfully download the menu to the player on the machine, but can’t view it and get stuck on the loading media screen for hours. Any help?

First question! by @71SWAmenityCenter ! Welcome :slight_smile:

Hi @71SWAmenityCenter and welcome to our community.

For such question, I recommend you to contact our support team to get direct help from our team.