Remote Player version update not working


I’m having problems updating the Player version remotely. We have experiences in many disparate places and need this feature to work. I attempt to upgrade the player, sometimes I get a message saying “upgrade already in progress” sometimes I don’t but in any case, the Player version is not updated. I’ve had to update players directly on the computer so far. Help?


Hello Rich,

I recommend you to start a discussion on our support website so that the team can investigate your situation.
Don’t hesitate to give details in your ticket about the players devices operating systems, network connectivity, internet access etc.