Hello! We have been getting an odd error when using the player emulator within composer. Any ideas or guidance on why this is happening?
Also, yes, we have done all the standard tech support trouble shooting. IE, restart, new version, uninstall/reinstall composer
Hello @technet,
Did you run the Intuiface Configuration Tool with Admin rights and make sure the settings are set like pictured below:
If you have done this and are still having issue then please reach out to us via our Support channel and we will assist you there.
Thanks,
Ryan
So we checked those settings after the error was thrown. We had exactly the same settings as you have above. Are you able to expand any further on why this error occurred even though we didn’t touch the config tool?
I would ask the you submit a request via our support channel, as we will need information that you would not want publicly available. Once the request is made we will ask you to share some diagnostic information gathered from your PC.
Thanks,
Ryan
copy thanks.