Major video error

Help from Community
1

Updated player and to today’s current release 5.6.3 and getting a green blotch video displayed in what should be the background video. Wasn’t doing this error in 5.5.

2

Hi @tallguy,

Thanks for reporting this issue.

Could you please create a support discussion here so our support team can investigate the issue further?

You can create a private thread if you want to share the video that is causing the problem (would be helpful in order to solve the issue).

Thanks a lot.