Hello everybody,
the Enterprise tier licence we are using since 14 August 2024 is about to automatically renewed.
Do I understand correctly that, since (quote)
“any customer with an active Platform subscription purchased before 31-July will retain access to the current (soon to be legacy) pricing model until 1-September”
our company will be billed only the 2100 € as the year before?
Just to be sure.
Yours sincerely
Micha
Hello Micha,
You are correct. Your platform renewal date is coming up mid-August - and as an existing customer the new pricing doesn’t apply for you until September 1st. It means your platform renewal will be at the historical rate (as long as processed in August).
Beyond this renewal, we also encourage you to look at the new offerings as the new platform plans do come with additional entitlements built-in and already license you for upcoming features. If you have any further question, don’t hesitate to reach out again!
Best,
Mathieu
Hi Micha @marnold,
As a reminder, if you want to continue this discussion in a private thread rather than our community public forum, you can always contact our support team here.
Seb