eMail-Problem while/after sending the mail

Help from Community
1

Hello
I use the eMail-Configured option to send several PDFs which are localy hosted. What can cause the situation, that the Mail was sent/received, but the window still shows the state of “sending” … does not stop …
Greez, Mike C.

2

Could be a variety of different things which could cause this:

Either one of the following:

  • SMTP server could be blocking the files being attached.
  • The file sizes are too big for the SMTP server to handle you might have a size limit.
  • You could have something not set up in IF the project correctly. That it is going to a valid email address.
  • Try a different SMTP server (Google or Microsoft) are the best ones to test if this is still not working try it on a different Internet connection.

Regards,
Louie

3

Thanks for your answer Louie
Well, I tried with my own Google-Account with the 2Way-Verification. And the Mails were delivered with attachements after seconds … Looked alright … But IF stays in “sending”-Mode … strange …

4

Send a screenshot of your experience layer and triggers that sends the email. Are you sure you don’t have the default IA debugger open?

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Default IA debugger?

8

When you drag and drop the Email IA onto the scene does that still say sending when you send a test email from that IA?

Kind Regards

9

OK, I tried a new experience with the configurable IA and there it worked :grinning: …
Could it be, that my translations are the reason? Or something else?
I’m gonna try to delete any eMail-Group and the IA, and reinstall it … first original and then step by step with my translations …

10

Hi @mike.kunz!

The issue you had looks like, for some reason, the “Email sent” trigger was modified / deleted in your experience, and thus doesn’t handle the visual changes between the “in progress” and “sent” groups of the default design accelerator.
Probably a “user error”, and probably an involuntarily one :slight_smile:

1 Like
11

It looks like there was something wrong with the IA. After I reinstalled a new IA it workes with all my other language-adaptions and changes I want. Looks “solved” … :wink:
Thanks for your support …
Greez, Mike C.

2 Likes
12

Hi Folks. Let me just move this thread to Help from Community! :slight_smile: