Chrome device management- Chromebox goes into sleep mode


#1

I´m hoping the community can help me out :slight_smile:

I´m using Aopen chromebox mini that is managed through Chrome device management. I run the intuiface player as a single kiosk app. After around 6 minutes the screen dims and after another 2 minutes the screen goes black.

I´ve tried other apps in single kiosk mode without the chromebox going into sleep mode.

Has anyone else experienced this issue?


#2

Hi Mikael,

I recommend you to open a ticket on our Support Site so we can investigate.

Support Team will probably ask you to share your XP with xp-for-support@intuiface.com so you may want to do that just after creating your ticket.

Regards,

Alex.


#3

Hello Alex,

I have done this and they are having trouble helping me out :slight_smile:

When running other apps the system doesn´t go into sleep mode.

Regards,
Mikael


#4

According to your Support thread, it seems it’s an Android issue unrelated with Intuiface :wink:


#5

Please enlighten me :slight_smile: i can´t find neither me or the support discussing android in the ticket :slight_smile:


#6

I’m sending you the links and continuing discussion in Personal Message.