Carousel image judder / shudder - any suggestions

Has anyone experienced screen shudder with respect to a carousel? Our recently deployed experience has a carousel navigation screen, linking to different videos. It was fine on deployment but a few days later, we notice the carousel judders around - as if its being constantly interacted with.
It doesn’t move to the next selection - but shakes about and is sluggish when rotated by the user. Any ideas?

Hello and welcome @Kenneth.Skeldon,

I would suggest you send us a message via our support channel. We can better help with your specific issues and you then can share your experience directly to us,, rather then publicly.


Hi Ryan

OK – have done that, its my first time using any sort of support for this product, as we have only recently purchased it and used in to create an experience.