Black screen after first launch of player on a 55" touchscreen running Android

Hello everyone,
we are building an experience for a museum that did provide us with their new 55" touchscreen. After downloading the android player and launching the apk file, the display will show a black screen only.
It is a Philips 55BDL3452T.
Thanks for ideas!

Hi @marnold

For this kind of request please can you submit a support ticket to our support team, you can use this link to submit a support ticket .

From there we will be able to assist you with this type of question.

Kind Regards

Louie