Black frame video loopout and laggy playback

Hi,
I am facing a problem, there is a black frame appears while video being looped,
also, playback of video is laggy (videos are integrated into asset grid using excel sheet)
earlier IF version does not have this problem, I am facing this issue after updating IF.

any solution, please.

Hello Evangelist,

I recommend you to open a ticket on our Support Site so our team can investigate.

Support Team will probably ask you to share your XP with xp-for-support@intuiface.com so you may want to do that just after creating your ticket .

Regards,

Alex.