Black frame video loopout and laggy playback

I am facing a problem, there is a black frame appears while video being looped,
also, playback of video is laggy (videos are integrated into asset grid using excel sheet)
earlier IF version does not have this problem, I am facing this issue after updating IF.

any solution, please.

Hello Evangelist,

I recommend you to open a ticket on our Support Site so our team can investigate.

Support Team will probably ask you to share your XP with so you may want to do that just after creating your ticket .



Evaz, did you ever get a resolution for this? I am having the exact same problem with the black frame.

Edit: Discovered that it only happens if there is another video behind it.

12 screen videowall. The 6 boxes with lettering have a looping video background sized to the whole wall. The other 6 boxes are individual videos looping. I do not have the issue when I have no background or even a still image.

Hi @EAR,

As for Evaz, I recommend you to contact our support team so they can look into your project and give you some recommendations.