Urgent - Player error - No Web Engine Loaded? anyone else with this issue?


I have a presentation that contains web browser assets, and plays fine locally on my development machine but when i deploy it remotely to the client screen (player has just been updated) I get an error on any screen that has a web browser asset:

:frowning: No Web Engine Loaded

Has anyone else experienced this? I need to have this running for an open house tomorrow and can’t figure out why this is occurring - thanks in advance for any help!!


Hello @web1,

I’ve seen you opened a ticket on our Support Site so our team can investigate. That was the right thing to do. Thanks.